Refund policy
100% MONEY-BACK GUARANTEE
At MASCULINE MAN, we're not just in the business of creating grooming products; we're on a mission to redefine the standards of masculine excellence. Our pledge is to deliver unparalleled grooming solutions that not only meet but exceed the expectations of today’s man.
We’re so confident in the quality and effectiveness of our products—products we personally use and stand by—that we believe once you integrate MASCULINE MAN into your grooming regimen, there's no turning back to anything else.
That's why we're proud to offer a no-fuss, 100% money-back guarantee. If our products don’t live up to your standards of quality and performance, we invite you to get in touch. Simply return the unused portion, and we’ll refund your purchase price in full (minus shipping costs).
Why do we offer this unmatched guarantee? Because we're certain you'll appreciate the MASCULINE MAN difference as much as we do.
If, for any reason, our products don’t align with your expectations, please CONTACT US within 30 days of your purchase to return the unused portion. We request that you cover the return shipping costs, and this guarantee is valid for purchases made directly from MasculineManEssentials.com.
For items bought through Amazon, the Amazon return policy will apply. Embrace the MASCULINE MAN confidence, risk-free.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
To initiate an exchange, please include a printed copy of your email invoice and send the item to the following address:
Street Address: 1520 Luna Rd,
City: Carrollton
State: TX
Zip Code: 75006
Country: USA
Upon receiving the returned item, we will conduct an inspection. If the item meets our return criteria, we will issue you an E-Gift Card equivalent to the value of the item, which can be used for any future purchase.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at help@masculinemanessentials.com.
